Don’t let your support team become unpaid developers.
If you offer customizable software or hardware, you've likely felt the pain: resellers and power users push your product beyond documented limits—then call support when it breaks.

In this guide, I share the strategy I give execs weekly: how to protect your support, engineering, and DevOps teams from being dragged into the chaos of undocumented customizations.

🔧 Core support boundaries
💼 Paid professional services
📉 The hidden cost to engineering
📊 Tactics for tracking and enforcing customization scope

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#TechSupportStrategy #SaaSOperations #CustomerSuccess #SupportScalability #ProductLeadership #CXStrategy #DevOps #SupportOps